Greenstone Takes the Lead in Excellence
GREENSTONE, ON – The Municipality of Greenstone’s Economic Development Office is proud to announce that it is officially recognized as a designated local host organization to administer the highly acclaimed and internationally recognized Service Excellence Program within Greenstone. This customer-service driven program is operated by one of the leading tourism service training organizations in the country, the Ontario Tourism Education Corporation (OTEC), based out of Toronto, Ontario. This certification has led to the introduction of the Discover Greenstone Ambassador Program as a medium for the growth and vitality of the community.
In June 2011, the Municipal Economic Development Office in partnership with Greenstone Economic Development Corporation (GEDC) and Geraldton Community Forest Inc. (GCF) took the lead in the North of Superior Greenstone region to attain this competitive edge.
Lee MacOdrum, the Discover Geraldton Interpretive Centre Coordinator, has since been recruited as the Ambassador Program Trainer. She attended the OTEC training program in Toronto to obtain the skills and expertise needed to run such a program and is now a certified trainer. Lee combines energy, knowledge of the customer-service industry, and an uncanny connection with the audience to deliver highly credible and motivational presentations. The Service Excellence workshop is one of the most sought-after service training programs that are currently being offered by OTEC.
“The intent of the Discover Greenstone Ambassador program is to create a valuable network of individuals who will continually promote Greenstone to residents, visitors and others as a great place to live, work and play and will be an essential component to building a solid reputation, first impressions and add value to the local business industry. These vital initiatives will enhance the Discover Greenstone experience for tourists, visitors and local residents of the community” added Vicki Blanchard, Economic Development Officer for the Municipality of Greenstone.
To register or for further information on the Discover Greenstone Ambassador Program, please contact Lananh Pham at the Municipality of Greenstone’s Economic Development Office at 854-1100 ext. 2034 or Lee MacOdrum at 854-1100 ext. 2007.
